Shipping & Delivery Policy
At Aurelium, we work to ensure fast, reliable, and secure delivery of every order. Please read the information below to understand how shipping works in our store.
📦 Order Processing Time
All orders are processed within:
1–3 business days
Once your order is processed and shipped, you will receive an email with your tracking information.
Processing times do not include weekends or holidays.
🌍 Shipping Locations
We currently ship to:
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Portugal
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All European Union countries
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United Kingdom
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United States
🚚 Delivery Times
Estimated delivery times after dispatch:
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Portugal: 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Delivery times may vary depending on customs, local carriers, or seasonal demand.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order size.
We may occasionally offer:
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Free Shipping promotions
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Discounted shipping fees
🔍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can also track your order via our Track Your Order page.
📦 Incorrect Address
Please make sure your shipping address is correct.
If an order is shipped to an incorrect address provided by the customer, Aurelium is not responsible for lost packages.
We cannot change the address once the order has been shipped.
❗ Delays & Customs
Delays may occur due to:
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Weather conditions
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Customs inspections
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Carrier backlogs
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Holiday seasons
For international orders, customs fees or import charges may apply. These are the responsibility of the customer.
📨 If Your Order Hasn’t Arrived
If your package seems delayed or lost, please contact us at:
ppetsvi@gmail.com
We will help you track your order or find a solution.