Customer Support

At Aurelium, your satisfaction is our priority. We are committed to providing a smooth, reliable, and supportive shopping experience from the moment you visit our store to the moment your order arrives at your door.

What We Can Help With

Our support team is available to assist you with:

  • Order questions or updates

  • Shipping information

  • Product details and recommendations

  • Returns, exchanges & refund inquiries

  • Payment or checkout issues

  • Any other concerns regarding your experience in our store

    🕒 Support Hours

    We provide customer support from:

    Monday – Friday
    9:00 AM – 6:00 PM (GMT/Lisbon)

    Messages sent during weekends or holidays will be answered on the next business day.

    🤝 Our Commitment to You

    We promise to:

    • Respond with clarity, respect, and transparency

    • Offer quick solutions to your concerns

    • Treat every customer with care and professionalism

    • Continuously improve our service based on your feedback

    Your trust means everything to us — and we’re here to ensure your shopping experience is always exceptional.

    🛍️ Before Contacting Us

    For faster help, you can check:

    • Shipping & Delivery page

    • Returns & Refund Policy

    • Frequently Asked Questions (FAQ)